Our quality policy

In Québec, the industry is committed to offering a quality experience and to fostering client satisfaction. Therefore, the Hôtel des Commandants wishes to offer service that will fulfill expectations. That is why management and employees at the Hôtel des Commandants have a quality policy that aims to give their clients service that meets their needs and that fulfills their expectations.

 In order to do this, the Hôtel des Commandants adheres to the Québec tourist trade code of good conduct, subscribes to the mission of the Association Touristique de la Gaspésie, and complies with and applies the laws, regulations and standards for quality of service in force in the hotel trade sectors.  In particular, we are committed to complying with our quality policy.

1) We will offer you service with a smile all the time, welcoming you with enthusiasm, courtesy, and interest, surprising you by our good humour.

2) We will welcome you in French, but can always refer you to someone who speaks English in our hotel.

3) We will give you or make available to you at the hotel reception desk clear, exact, complete and accurate information meeting your needs concerning our hotel services as well as tourist activities and attractions in the area.

4) We will charm you with the quality and cleanliness of our infrastructures.

5) We will offer you regional products, encouraging the sale and use of products from regional craftspeople, artists and producers in our kitchen and our boutique.

6) We will take your comments seriously, as they are important for improving our client service.

The management at the Hôtel des Commandants is committed to always improving the efficiency of its quality system, and makes sure that the policy is understood, implented, and applied at all company levels.